Privacy Policy Hijau44 Pro – Our Commitment to Protecting Your Data

Hijau44 Pro ("we", "the platform") respects the privacy of every player and member who uses our services. This Privacy Policy explains clearly and transparently how we handle the personal information you provide to us — from the account registration stage and daily gaming activity through to deposits and withdrawals using Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, and DuitNow.

This policy applies to all Malaysian players using the hijau44pro.com website, the hijau44 pro mobile app, and all related services including football Sports Betting, live casino games, slots, table games, lottery, and the VIP Rewards programme. By registering or continuing to use any hijau44 pro service, you agree fully to the terms of this Privacy Policy.

Hijau44 pro complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related data protection legislation in force in Malaysia. We have appointed an internal Data Protection Officer responsible for ensuring ongoing compliance with PDPA requirements and for handling all privacy-related enquiries.

Hijau44 pro collects your personal data through several channels — directly when you register and use the platform, and automatically through standard tracking technologies. The following are the categories of data we collect:

We do not collect sensitive data categories such as health information, political views, or biometric data unless required by Malaysian law for specific identity verification purposes. All data collection follows a minimum necessity principle — we only gather what is needed to deliver hijau44 pro services safely and effectively.

Every piece of data we collect is used for a clear and legitimate purpose. hijau44 pro uses your personal data for the following:

• Account Management – Creates, verifies, and manages your Hijau44 Pro account, including the login process, password resets, and identity verification (KYC)
• Transaction Processing – Processes deposits via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay and handles withdrawal of winnings in Malaysian Ringgit (MYR)
• Service Provision – Lets you enjoy all games on Hijau44 Pro, including live football, slots, Live Casino, lottery, and Sports Betting on badminton and e-sports
• VIP Programme & Promotions – Calculates and credits VIP Rewards points, processes cashback, and sends relevant promotional offers based on your gaming history
• Security & Fraud Prevention – Detects and prevents fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the platform
• Responsible Gaming – Monitors gameplay patterns to identify signs of problem gambling and supports the self-control tools you have set
• Customer Support – Assists in resolving complaints, inquiries, and technical issues you report to the hijau44 pro support team
• Platform Improvements – Analyses aggregated usage patterns to improve the user experience, introduce new features, and enhance platform performance
• Legal Compliance – Fulfils reporting and compliance obligations to the relevant Malaysian authorities where required by law

Hijau44 pro does not use your data for any purpose beyond those stated above without first obtaining your consent. Should we wish to use your data for a new purpose not previously mentioned, we will notify you via email or an in-platform notification and obtain your consent before doing so.

Hijau44 pro does not sell, rent, or transfer your personal data to third parties for commercial purposes. However, there are certain situations where we need to share your data with parties involved in the operation of our services:

• Payment Service Providers – E-wallet and banking operators (Touch 'n Go, GrabPay, Maybank, CIMB, and others) receive transaction details necessary to process your deposits and withdrawals in RM
• Game Providers – Live game studios and slot providers such as Evolution Gaming, Pragmatic Play, and NetEnt receive session data necessary to operate your games
• Technical Service Providers – Cloud computing, cybersecurity, and infrastructure companies that help us operate the platform are given limited access to the data needed for their specific tasks
• Malaysian Authorities – We may be required to disclose data to Malaysian authorities (Bank Negara Malaysia, the police, courts) when mandated by law or court order
• Independent Auditors – Independent security audit firms that conduct quarterly assessments of our systems may view anonymised data within the scope of their audit

All third parties who receive your data are bound by strict confidentiality agreements and are prohibited from using that data for any purpose other than the services they provide to Hijau44 Pro. We select our service providers carefully and only work with those whose privacy and security standards meet our requirements.

Hijau44 pro makes serious investments in security infrastructure to protect every member's personal and financial data. Our security systems are built in multiple layers to ensure maximum protection even if one layer is compromised:

• Encryption in Transit – All communications between your browser/app and hijau44 pro servers are secured with TLS 1.3 protocol and 256-bit SSL certificates. Your data remains unreadable even if intercepted in transit.
• Encryption at Rest – Personal and financial data stored in our databases is encrypted using AES-256 — the highest encryption standard used by global financial institutions.
• Two-Factor Authentication (2FA) – We offer and actively encourage the use of 2FA for all hijau44 pro accounts. This additional security layer ensures that only you can access your account, even if your password is compromised.
• Strict Access Controls – Access to members' personal data within hijau44 pro's internal systems is restricted to staff who genuinely need it to carry out their duties, with a full audit log maintained for every access.
• 24/7 Threat Monitoring – Our intrusion detection system (IDS/IPS) monitors all network traffic in real time to detect and block suspicious activity before it can compromise your data.
• Independent Security Audit – Accredited independent cybersecurity firms conduct penetration testing and vulnerability assessments every three months to identify and address any weaknesses before they can be exploited.
• Backup & Disaster Recovery – Your data is automatically backed up to multiple distributed locations daily. Our disaster recovery plan ensures no data is lost even in the most extreme circumstances.

While hijau44 pro takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. You also play an important role in keeping your account secure — choose a strong password, enable 2FA, and never share your login credentials with anyone.

Hijau44 pro uses cookies and similar tracking technologies to enhance your experience on the platform and ensure that key features function properly. Cookies are small text files stored on your device when you visit our platform.

You can manage or delete cookies through your web browser settings at any time. Please note that deleting or blocking essential cookies may affect certain features on the Hijau44 Pro platform, including the ability to log in. Analytics and marketing cookies can be disabled without impacting your gaming experience.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own policies, you have the following rights regarding your personal data at Hijau44 Pro:

To exercise any of the rights above, please contact the hijau44 pro Data Protection Officer by email at privacy@hijau44pro.com or via the form available in your account. We will acknowledge receipt of your request within 48 hours and complete it within 14 business days. If your request is complex or involves a large volume of data, we reserve the right to extend this period to 30 days with prior notice to you.

In operating the hijau44 pro platform, certain data may be processed or stored outside Malaysia — for example, by cloud infrastructure providers or international live game studios. hijau44 pro ensures that any such data transfers strictly meet the following conditions:

• The recipient country or party provides a level of data protection equivalent to or exceeding Malaysia's PDPA standards
• Legally binding data transfer agreements are signed with every international data recipient
• Data transferred is encrypted both in transit and at rest using the same standards applied to data stored in Malaysia
• Data transfers involve only what is strictly necessary for service delivery — no excessive data transfers

Your financial data involving transactions in Malaysian Ringgit (RM) via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, or ShopeePay is processed through Malaysia's financial infrastructure and is subject to Bank Negara Malaysia regulations. These financial transaction records are stored on servers based in Malaysia.

Hijau44 pro retains your personal data only for as long as necessary for the purpose it was collected, or as required under Malaysian law. The following are our data retention guidelines:

• Active Account Data – Retained for the duration your account remains active, plus 5 years following account closure, as required under Malaysia's financial regulations
• Financial Transaction Records – Retained for a minimum of 7 years as required by Malaysian tax and financial legislation
• Game Logs – Retained for 2 years for dispute resolution and audit purposes
• Support Communication Records – Retained for 1 year after the case is closed
• Marketing Data – Retained until you withdraw consent or request deletion
• Security Logs – Retained for 1 year for security incident investigation purposes

Once the applicable retention period has expired, your data will be securely deleted or fully anonymised so it can no longer be linked to you. Our data deletion process follows verified procedures to ensure no residual data remains in any Hijau44 Pro system.

Hijau44 pro is a betting and adult entertainment platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18 under any circumstances.

During the registration process, we require confirmation that the applicant is 18 years of age or older. Our Know Your Customer (KYC) process is designed to detect and prevent the registration of underage individuals. Should we discover that personal data belonging to someone under 18 has been collected unintentionally, we will take immediate steps to delete that data and close the account in question.

Hijau44 Pro reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, industry practices, or the expansion of our platform's services. We are committed to notifying you in a meaningful way whenever any material amendments to this policy are made.

When we make material changes, you will receive a notification via the email address registered to your account at least 14 days before the changes take effect. A notification will also be prominently displayed within the hijau44 pro platform when you log in. The "Updated" date at the top of this policy will always reflect the date of the most recent amendment.

Your continued use of the hijau44 pro platform after any amendment comes into effect will be considered your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account before they take effect and request deletion of your data in accordance with the procedure set out in Section 7.

If you have any questions, concerns, or complaints regarding this Privacy Policy, or wish to exercise any of your privacy rights outlined in Section 7, please contact hijau44 pro's Data Protection Officer through the following channels:

• Privacy Email: privacy@hijau44pro.com (response within 48 hours)
• General Support Email: support@hijau44pro.com
• Phone: 03-2935 9935 (Monday–Friday, 9:00 AM – 6:00 PM MYT)
• Live Chat: Available 24 hours a day, 7 days a week via the hijau44 pro platform

We encourage you to contact us first should any privacy-related concerns arise. However, if you feel that Hijau44 Pro has not handled your privacy complaint to your satisfaction, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the authority responsible for overseeing PDPA 2010 compliance in Malaysia.